Last Updated: October 20, 2026
At JOSHTEAMTECH PUBLICITY AND DIGITAL LTD, we strive to deliver high-quality publicity, digital, and content creation services to our clients. Because our services are digital and custom-tailored to your business needs, we operate under the following refund guidelines.
By purchasing our services, you agree to the terms outlined below.
1. General Policy for Digital & Custom Services
Due to the nature of digital products, strategy creation, and customized marketing services, all sales are generally final once work has commenced.
- Resources, time, and labor are allocated immediately upon project kickoff.
- We do not offer refunds for “change of mind” after a project has started.
2. Eligibility for Refunds
We value customer satisfaction and will consider refund requests under the following specific conditions:
- Before Project Kickoff: If you cancel a service request before our team has commenced any work, research, or drafting, you are eligible for a full (100%) refund, minus any third-party transaction or processing fees.
- Service Non-Delivery: If we fail to deliver the agreed-upon project deliverables within the contractually specified timeline (excluding delays caused by client communication or missing client inputs), you may request a partial or full refund depending on the work completed.
3. Non-Refundable Items & Services
The following items and services are strictly non-refundable:
- Completed digital designs, website development milestones already approved by the client, and published content.
- Completed ad management, SEO setups, or publicity campaigns that have already been executed.
- Third-party costs incurred on your behalf (such as paid software licenses, domain registrations, or advertising spend paid to platforms like Google or Meta).
4. Revisions and Modifications
Instead of cash refunds for completed work, we offer a dedicated revision phase for our projects. If you are unsatisfied with the initial digital assets or campaign strategies provided, you are entitled to the specific number of revisions outlined in your initial service agreement. We will work closely with you to adjust the project to your satisfaction.
5. How to Request a Refund or Dispute a Service
To request a refund or raise a dispute regarding a service, please follow these steps:
- Send an email to our support team at [infojoshteam@gmail.com]
- Include your Full Name, Business Name, Invoice/Order Number, and a detailed explanation of why you are requesting a refund.
- Our management team will review your request within 5 to 7 business days and notify you of the approval or rejection of your refund.
6. Approved Refunds Processing
If your refund is approved, it will automatically be processed and applied to your original method of payment. Please note that banking institutions and payment gateways may take an additional 5 to 10 business days to credit the funds back to your local bank account.
Contact Us
If you have any questions or require further clarification regarding our Refund Policy, please contact us at:
- Company Name: JOSHTEAMTECH PUBLICITY AND DIGITAL LTD
- Email: [infojoshteam@gmail.com]
- Phone: [+17632329201]
